If you’re not completely satisfied with your treatment, or if you’d like to discuss your experience with us, you can chat with our Customer Support team via the COCON app, call us on 06 12 29 21 11 or send us an email to firstname.lastname@example.org
|Within 15 minutes of making your booking||Should you make a mistake in your booking, we give you a 15-minute grace period in which you can cancel within the app without any charge just after submitting your booking.|
|Within 2 hours of the appointment||50% refund via voucher|
|Between 24 and 2 hours before the appointment||70% refund|
|More than 24 hours before the appointment||100% refund|
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