If you’re not completely satisfied with your treatment, or if you’d like to discuss your experience with us, you can chat with our Customer Support team via the COCON app, call us on 06 33 38 83 21 or send us an email to firstname.lastname@example.org
|Within 15 minutes of making your booking||Should you make a mistake in your booking, we give you a 15-minute grace period in which you can cancel within the app without any charge just after submitting your booking.|
|Within 4 hours of the appointment||0% refund|
|Between 24 and 2 hours before the appointment||75% refund via gift card|
|More than 24 hours before the appointment||100% refund via gift card or refund|
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We are closed for a team outing from July 29th to 31st. We will fully resume services 7 days a week from 10:00 to 22:00 from August 1st and we look forward to treating you soon.