frequently

asked questions

Still thinking? We hope this will give you the answers you are looking
for. If not, please feel free to reach out to us via phone, social media or
the contact form.

post booking checklist

Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.

OTHER NOTES
If you’re not completely satisfied with your treatment, or if you’d like to discuss your experience with us, you can chat with our Customer Support team via the COCON app, call us on 0203620393 or send us an emailto info@coconmassage.com

COCON | Cancellation/Change Policy You can cancel your booking anytime; however, we charge a fee if you give us less than 24 hours’ notice.

Notice Period Refund
Within 15 minutes of making your booking Should you make a mistake in your booking, we give you a 15-minute grace period in which you can cancel within the app without any charge just after submitting your booking.
Within 2 hours of the appointment 50% refund via voucher
Between 24 and 2 hours before the appointment 70% refund
More than 24 hours before the appointment 100% refund
BOOKING AMENDMENTS
PRICES AND OPENING HOURS

Cocon
Massage

cocon massage

Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.

30 minutes before your massage
Attire
After
Customer Safety

Cocon
lashes

cocon lashes

Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.

30 minutes before your lash treatment
After
Customer Safety

NAIL
treatment

nail treatment

Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.

30 minutes before your nail treatment
After
Customer Safety

Cocon
Facials

facials

Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.

30 minutes before your facial treatment
After
Customer Safety

STILL NOT SURE

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Cocon is an Amsterdam based startup, specializing in high-quality spa treatments at the convenience of your home, office or hotel.