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General questions
If you’re not completely satisfied with your treatment, or if you’d like to discuss your experience with us, you can call our Customer Support team on 06 33 38 83 21 or send an email to info@coconcompany.com
Within 15 minutes of making your booking: Should you make a mistake in your booking, we give you a 15-minute grace period in which you can cancel within the app without any charge just after submitting your booking.
Within 24 hours before the appointment: 50% refund via gift card or refund.
More than 24 hours before the appointment: 100% refund via gift card or refund
Want to change the time or location of your booking? Contact Customer Support via the app, and they’ll do their best to accommodate your request. Please note that in cases where your last-minute changes mean your therapist can no longer make it, we may charge you a cancellation fee in line with the policy above.
COCON currently only provides services within the Ring in Amsterdam. Travel fees may apply for distances over 15 minutes cycling from Kinkerstraat 70A, based on location.
Treatments can be booked for the hours between 10 a.m. to 9 p.m., 7 days a week.
COCON Massage
Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.
At the end of your session, your massage therapist will give you time and privacy to get dressed. And Our operations team will pick up the equipment
Practitioner and customer safety are our top priorities. COCON’s services are strictly professional. Please treat your practitioner with kindness and respect. We have a zero-tolerance policy towards suggestive or inappropriate behaviour.
COCON Facials
Check if all the details of your booking, such as date, time, treatment & duration, are correct. Let us know of any pre-existing conditions or allergic reactions you’ve had to similar treatments in the past. Share specific directions or instructions for entering your building.
Our operations team will pick up the equipment
Practitioner and customer safety are our top priorities. COCON’s services are strictly professional. Please treat your practitioner with kindness and respect. We have a zero-tolerance policy towards suggestive or inappropriate behaviour.
COCON Gift Cards
You can redeem your gift card fully or partially when making a booking. This can be done either through our app or by contacting one of our customer representatives.
The Gift card is valid for a period of 2 years after delivery.
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@coconcompany.com