Insights

The cost of a hotel spa is mostly people. This guide breaks down every cost line with sources, shows the benchmarks to measure against, and walks through an illustrative P&L...

The three main ways to contract a hotel spa operator, plus concession and hybrid deals: who keeps the revenue, who carries the costs, who decides, and a worked example with...

A vendor-neutral selection process for hotel owners, asset managers and GMs: timeline, who to involve, site visits, references, contract terms, a checklist table and 18 RFP questions to ask any...

A hotel spa rarely fails loudly. It drifts. Here are seven measurable signs it is underperforming, how to check each one in an afternoon, and the first fix for each.

A hotel without a spa has four realistic options. This guide compares what each needs in space, capital, staff and licensing, and explains how to start with in-room treatments in...

If your hotel employs the spa team and hands the spa to an operator, TUPE usually moves that team across on their existing terms. Here is what the hotel must...