London is our biggest market
COCON runs and staffs hotel spas in London: full spa management for three hotel spas in Mayfair, the City and Shoreditch, spa treatments and revenue management at Renew Spa at Hilton London Bankside, and in-room treatments for hotels without a spa.
Your hotel gets one contract, one monthly report and one named contact.
What we do for London hotels
-
Full spa management
Spa managementWe take over the whole spa: team, treatment menu, bookings, pools, saunas and steam rooms, retail and monthly reporting, under a management fee or a guaranteed minimum.
-
Spa staffing and cover
Spa staffingQualified spa therapists and spa managers, employed by us and scheduled around your hotel. Cover for sickness, holidays, busy seasons and the weeks after a manager leaves, with one monthly invoice.
-
In-room treatments
In-room treatmentsMassages and facials in the guest’s room for London hotels without a spa. We bring the therapist, the table and the linen, and the treatment is charged to the room.
-
Spa revenue and reporting
Spa revenueMore treatments sold to in-house guests and fewer empty slots. Bookings run on Trybe with a live dashboard for the hotel. Revenue management is part of what we do at Renew Spa at Hilton London Bankside.
The hotel spas we run in London
-
Three hotel spas in Mayfair, the City and Shoreditch
Read the case studyFull spa management for a London hotel group, including the pools, saunas and steam rooms. One spa concept across three hotels, one team and one monthly report, with strong scores in the hotels’ brand quality audits.
-
Renew Spa at Hilton London Bankside
Spa revenueWe provide the spa treatments and the revenue management for the hotel’s spa: pricing, bookings and a monthly report for the hotel.
-
All the spas we run
See the spas we runFive hotel spas run or staffed by COCON in London and Amsterdam, with what we do at each and the results we can share.
Why a London operator
A London hotel spa competes with a dense market of day spas and gyms, while the guests upstairs are the cheapest customers it will ever acquire. Most hotels under-sell to them. We put the spa in front of in-house guests first: in-room visibility, concierge scripts, packages and room charges.
Your London team
Our London spas share one regional team, employed through COCON’s UK company, Ken Tui Management Ltd, with right-to-work checks and payroll handled by us.
The founders, Pedro Príncipe and Jeremiah Jusuf, are the people you speak to first, and one named regional manager looks after your hotel day to day. Meet the team.
Typical hotel spa projects in London
-
Taking over a spa that loses money
Spa managementWe review the menu, rotas, pricing and in-house guest capture, then take over the team and the P&L under a management fee or a guaranteed minimum. In the UK, existing staff normally transfer to us under TUPE.
-
Staffing a spa after the manager leaves
Spa staffingA spa manager and therapists from our London team, on site while you decide whether to rehire or hand us the spa for good.
-
Treatments in a hotel without a spa
In-room treatmentsIn-room massages and facials, booked through the concierge or online and charged to the room, with no fit-out.
-
Opening or reopening after a refurbishment
Spa managementPre-opening for a new spa or a refurbished one: team, training, menu, systems and launch, so it opens with a trained team on day one.
Insights for hotel owners
Straight answers on fees, contracts, staffing and spa performance, written by the founders.
What does a hotel spa operator cost? A guide for UK hotels
The cost of a hotel spa is mostly people. This guide breaks down every cost line with sources, shows the benchmarks to measure against, and walks through an...
Read →Spa management fee vs revenue share vs lease: which suits your hotel?
The three main ways to contract a hotel spa operator, plus concession and hybrid deals: who keeps the revenue, who carries the costs, who decides, and a worked...
Read →How to choose a hotel spa operator: a checklist and RFP questions
A vendor-neutral selection process for hotel owners, asset managers and GMs: timeline, who to involve, site visits, references, contract terms, a checklist table and 18 RFP questions to...
Read →
Questions London hotels ask us
If your question isn’t here, email info@coconcompany.com. A founder replies within one working day.
Which London hotel spas does COCON run?
Three hotel spas for a London hotel group in Mayfair, the City and Shoreditch, under full spa management including the pools, saunas and steam rooms, and Renew Spa at Hilton London Bankside, where we provide the spa treatments and revenue management.
Who employs the spa team in London?
We do, through our UK company. When we take over an existing spa, the staff normally transfer to us under TUPE. We handle right-to-work checks, contracts and payroll, and our UK therapists earn commission on treatments.
Our London hotel has no spa. Can you still help?
Yes. We offer in-room massages and facials, charged to the room, and if a spa is planned we can run the pre-opening.
How do we start?
Request a free spa review. A founder replies within one working day.
Thinking about your London spa?
A founder replies within one working day. Send us three numbers (rooms, treatment rooms, monthly spa revenue) and we will send you a first view on your spa within two working days, even if you don’t hire us. We also run the spa team at Nagomi Spa & Health in Hotel Okura Amsterdam.