How in-room spa treatments work
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1. The guest books
Through reception, the concierge, a QR code in the room or the hotel’s app. Bookings run on Trybe, so your team and ours see the same diary.
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2. The therapist arrives
A qualified, uniformed COCON therapist comes to the room with the massage table, oils, towels and linen, sets up, and leaves the room as they found it.
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3. It goes on the room bill
The treatment is charged to the guest’s room. We invoice the hotel, not the guest, and you see every booking on your live partner dashboard.
What the hotel gets
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A wellness offer without a fit-out
No treatment room, no wet areas and no fixed staff to recruit. Any guest room or suite works, so you can offer spa treatments from the first booking.
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A new line on the room bill
Every treatment is charged to the room and invoiced to the hotel. No spa payroll, no stock and no equipment to buy.
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Therapists who know hotels
Discreet, on time, uniformed and trained in hotel etiquette, to the same standard as the teams in the hotel spas we run in London and Amsterdam.
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Treatments for one or two
A short menu of massages and facials, including couples treatments, so two guests can book together in their suite.
Professional, discreet and invoiced to the hotel
We are a hotel spa operator, not a massage app. Our in-room therapists are qualified massage and beauty therapists: we vet them, hire carefully and train continuously.
They arrive in uniform through the hotel, at the time booked, and treat the guest’s room as they would a treatment room. The therapist checks for contraindications before every treatment, treatments are massages and facials only, and our therapists work to a clear code of conduct.
In-room spa treatments in Amsterdam and London
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Amsterdam
Hotel spas in AmsterdamIn-room treatments for hotels across Amsterdam, delivered by our own therapists. COCON also runs the spa team and daily operations at Nagomi Spa & Health at Hotel Okura Amsterdam, ranked #1 of Amsterdam’s spas on Tripadvisor.
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London
Hotel spas in LondonAvailable to London hotels, delivered by the team that runs and staffs hotel spas in Mayfair, the City, Shoreditch and Bankside.
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Hotels with a spa, too
Spa managementWhen your spa is fully booked, or a guest would rather stay in their suite, an in-room treatment keeps the booking in the hotel.
Insights for hotel owners
Straight answers on fees, contracts, staffing and spa performance, written by the founders.
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In-room spa treatments: questions hotels ask
If your question isn’t here, email info@coconcompany.com. A founder replies within one working day.
Do we need a treatment room?
No. Any guest room or suite works. The therapist brings a massage table, oils, towels and linen, sets up, and leaves the room as it was.
Is this a professional service?
Yes. COCON is a hotel spa operator based in London and Amsterdam. We run spas inside four- and five-star hotels, and our in-room therapists are qualified, vetted and uniformed. Treatments are massages and facials only, booked through the hotel and invoiced to the hotel.
Who checks for contraindications?
We do. The therapist checks for contraindications before the treatment starts, and adapts or declines the treatment where a condition calls for it.
How do guests book and pay?
Guests book through reception, the concierge, a QR code in the room or the hotel’s app. Bookings run on Trybe. The treatment is charged to the guest’s room, the guest never pays the therapist directly, and we invoice the hotel.
What does the hotel have to provide?
Three things: a way for guests to book (reception, concierge, QR code or app), a way to post the charge to the room, and a short briefing for your front-desk team. We bring everything else.
Can guests book a treatment for two?
Yes. Couples treatments are on the menu, so two guests can book together in their suite.
Which cities do you cover?
Amsterdam, where our in-room team works with hotels across the city, and London. Elsewhere in Europe we are in conversations with hotel groups and developers in Italy, Greece, Spain and Switzerland, so tell us where your hotel is.
We already have a spa. Is this still useful?
Yes. When the spa is fully booked or a guest prefers their suite, an in-room treatment keeps the booking in the hotel. If it’s the spa itself you want help with, see spa management, spa staffing and spa revenue and reporting.
Related hotel spa services
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Spa management
Spa managementWe run the whole spa: team, treatment menu, bookings, wet areas, retail and reporting, under a management fee or a guaranteed minimum.
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Spa staffing
Spa staffingQualified spa therapists and spa managers, employed and scheduled by us and invoiced monthly. Cover for gaps, busy seasons and openings.
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Spa revenue and reporting
Spa revenueMore treatments from in-house guests, fewer empty slots and a clear monthly report, with live partner dashboards on Trybe.
Add spa treatments to your rooms
Tell us the hotel, the city and the number of rooms. A founder replies within one working day with how in-room treatments would work in your hotel. Already have a spa? Ask for a free spa review at the same time.